PRIVACY POLICY
Version number 1.0; date 2024-08-07; Author Guard Stone Capital LTD
Introduction
Thank you for using Lucky Wells! In the course of our dealings with you, we will collect and process personal data about you in order to provide you with the Services you request and to administer our relationship with you. This may involve the sharing of your personal data with other third parties and the transfer of your personal data. This Privacy Policy (“Policy”) describes in detail how we will use your personal data and how you can exercise your rights with respect to your personal data. The Website is operated, and the Services are provided to you by Guard Stone Capital Ltd,a company incorporated and registered under the laws of Belize, and having its registered office at BZAGENTS Limited Sea Urchin Street, San Pedro Ambergris Caye, Belize licensed under gaming license ALSI-192407068-FI3 issued by the Anjouan Gaming License. In this Privacy Policy, references to “we”, “us” or “our” (or words of similar import) means Company (and/or any of its subsidiaries and/or affiliates) that processes your personal information (as defined below) and interacts with you. References to “you”, “your” mean the person whose personal information we collect, use and process. It may refer to anyone who may contact us about the Services provided by us (“Clients”), or otherwise interact with us. All capitalized terms mentioned hereunder shall have the same meaning as set forth in the Terms of Use, unless otherwise stated. This Privacy Policy shall be applied to you during the whole use of this Website.
General Provisions
We have the purpose to guarantee you the Services of the highest quality. To make it possible, we strive to have both simple and accurate identification procedure in place, just like a manner of communication and provide you with the option to make a choice. Under EU data protection law, we act as a “controller”, the person responsible for information you provide. According to Processing of Personal Data (Protection of Individuals) Law 2001 and General Data Protection Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”) controller is a person that determines the purposes and the means of processing of your personal data. We respect your privacy and as a controller of your personal data we committed to protect your personal data and information you provide to us. So, we ask you to spend some time reviewing this Policy very carefully since it contains important information about how we will collect, store and process your personal data. Would you have any questions concerning this Policy or our processing of your personal data, please email us at support@lucky-wells.com.
Processing of the Personal Data of a Child
Our Services and this Website, in particular, are for full-aged individuals of at least eighteen (18) years of age and not intentionally targeted to children. People under eighteen (18) years of age including children at no time are not eligible and not allowed to register an Account with us and/or participate in the games provided on our Website. Therefore, please note that, for GDPR purposes, we do not knowingly collect any personal data from anyone under eighteen (18) years of age. We shall delete any information and/or personal data from, and/or related to underaged person immediately once we become aware that such data had been provided to us. If you aware or have certain grounds to believe that anyone under eighteen (18) years of age has provided us with his/her personal data, please contact our support team at support@lucky-wells.com
What Information We Collect About You and How
We collect, store and process your personal data based on different legal grounds (i.e. “legal basis” for the purposes of GDPR) which depends on the purpose for which this data is processed. If we have a contract with you, we use your personal data for performance of such contract. Also, your personal data may be processed on the basis of our legitimate interest, your consent or in order for us to fulfil certain legal obligations. In any case such legal basis is dependent on certain purposes of processing your personal data which is described below. Please note that in case your consent is required, we will separately ask for it. • Whether you are a Customer, the personal data we may collect from you for the performance of a contract with you may include: • Contact details: such as your name, your email address, your telephone number and addresses associated with your Account. • Account information: such as your contact details (as above) and other any information you share when creating an Account on our Website (including your academic details). • Payment and transaction information: we will keep the payment method you use for the transaction with us. We require this information to provide you with our Services, including to verify your identity and maintain a record of your transactions and interactions with us. Mostly this is the information which we receive directly from you. • We also have a legitimate interest for processing of certain your personal data which may include: • Website login information: your log-in (email) and password. You may also choose to sign in to our Website through third-party services (e.g., Facebook, Google etc). As always, you will be asked whether you want that such third-party services provide us with information about you. If choose to do this we will receive your login details and profile information such as your log-in, user name and photo and other information from that service as permitted by you and that service. We may need this information to protect the security of your Account and provide you with alternative methods to sign in to your Account. • Personal data which we collect when and for the purposes of communicating with you for the purposes related to our Services: • your contact details (email address, telephone number); • certain information about you which you may provide when you interact with our customer support; • to improve our Service and customer support we may also record your conversations with our customer support representatives. We may use this information from you to communicate with you about our Services (including to inform you about any changes made to our Services) and to provide you with quality customer support. • Certain analytical data which we may receive about you from third-party providers like Google Analytics and similar services. We utilize trusted third-party vendors like Google to track your activity on our Website, track site usage using Google Analytics, and show ads about the Website around the Internet. If you have chosen to enable Google to associate your web and/or app browsing history with your Google account, and to use information from your Google account to personalize ads, Google will use your data from your Google account together with our Google Analytics data to build audience lists for cross-device remarketing purposes. This means that by using signed-in user data, ads can be shown to you across any device which is linked to your Google account. In order to support this feature, two things will happen: • first, for users on our Website, Google Analytics will collect Google-authenticated identifiers associated with users’ Google accounts (and therefore, personal information); • second, Google Analytics will temporarily join these identifiers to our Google Analytics data in order to support our audiences. Please note, that we do not collect or store any personal information from our Website visitors as part of our remarketing program. Please, read Google’s Privacy Policy and Analytics Help pages for more information. You can control your ads experience (or opt out of personalized ads altogether) at your Google account. We only use remarketing to provide you with additional information and promotions that align with past behavior on our Website. • With your prior opt-in consent we may process the following information for the following purposes: • your contact details (email address, telephone number) which we may process for direct marketing purposes, including sending you marketing information about our Services and/or services or products of our partners which may be of interest to you. We will inform you (before collecting your data) and seek your consent if we intend to use your data for direct marketing purposes. We use this information to provide you with information about our and/or third parties products, services, promotions and special offers that may be of interest to you. • if you reside in the European Union (“EU”)/ European Economic Area (“EEA”) or any other jurisdiction that may demand from us to obtain your prior consent to use cookies (and/or other similar technologies) on our Website, we will provide you with an opportunity to manage your cookie preferences on the Website. Using cookies and other similar technologies we may collect from you: • information about how you use and connect to our Website. • how you use the Website such as the pages and links you access, the time you access the Website and duration you are on it, the website you come from or go to after leaving the Website and selections and choices you make when using the Website. • information about the computer or other electronic devices you use to connect to the Website such as details about the type of device (it may include identification of unique number of the device), its operating system, browser and applications connected to the Website through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one). Typically, the information we collect about how you use or connect to the Website is associated with your device and not you as a named individual. Yet, in case you are logged into a registered account, then this information may also be associated directly with you. • Information about your location: other than information you choose to provide to us, we never collect any information of where you are located. Your device’s IP address on your electronic device may help us determine only your approximate location but this will be no more precise than the city, state or country you are using your device in. We require this information to ensure that content from our Website is presented in the most effective manner for you and for your computer (device), and to help us analyze how you and other visitors use our Website. You may read more about cookies we use on our Website from our Cookies Policy. You mostly submit all the information personally. But we may get information on our own with your consent. Information can be submitted once you: • fill any questionnaires or any forms; • communicate with us in any way; • identify your personality. We may also get information by means of: • observing your activities and interactions on our Website; • tracking your transactions on this Website; • using cookies or any similar technologies. We never get information which concerns or reveals your: • political views; • ethnic or racial origin; • philosophical, religious or any other beliefs of the similar kind; • sex life; • your mental or physical condition or health;
How Long We Can Keep Your Information
We will keep your information only as long as your Account is considered to be active and so long as we need to keep it for the purposes described in this Privacy Policy. This also includes anyone whom we share your data with and who carries out services on our behalf. If we no longer need to process and keep your data and there is no requirement for us to keep it in order to comply with our legal and/or regulatory obligations, we’ll either remove it or depersonalize it so we can't identify you.
Information about You We Share with Third Parties
We may disclose your personal data to third parties, including in the following circumstances: • Service Providers. We use a variety of third parties to provide services to us or to carry out a certain type of activities on our behalf involving the processing of your personal data. These third-party providers have access to your personal data on a “need-to-know” basis only, solely for the purposes to perform these tasks and to the extent necessary to provide their services. • Our affiliates. To enable and support us in providing the Services, we may share your personal data between our affiliate companies. • Third parties (in case of change of control). We may sell, disclose, or transfer information about you as part of a corporate business transaction, such as an acquisition or a merger, financing, corporate reorganization, joint venture, including sale of company assets, or in the unlikely event of bankruptcy, receivership or insolvency, in which such information could be disclosed to any third-parties as a business asset in the transaction. • Third parties (in case of protecting our rights). We may disclose your personal data if we consider this is necessary in order to protect our legitimate rights and interests. • Courts, law enforcement agencies and governmental authorities. We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order). • Partners. We may share non-personal aggregate statistics (group) data about visitors to our Website, sales and traffic patterns with our partners and other parties. • Other third parties. We may disclose personal information about you to third parties with your consent. We may obtain your consent in writing; online, through “click-through” agreements; when you accept the terms of disclosures for certain Services; orally, when you interact with our Customer Support Representatives.
Where Your Personal Information Can Be Processed
We may transfer the personal data we gather about you to third parties located in countries other than the one you are located for the purposes for which they have been collected. This also includes countries which are not regarded as part of the EEA and which may not offer the same safeguards to personal data protection as within the EEA. Any such transfer will only occur in cases where, at least: • The third-party recipient is located in a country which, according to the European Commission, provides an adequate level of protection for your personal information; and/or • Under an agreement which satisfies EU requirements for the transfer of personal data to data processors or data controllers outside the EEA, such as standard contractual clauses approved by the European Commission.
Cookies
The usage of cookies on our Website is aimed at making your user experience better. Find more information about cookies in our Cookie Policy.
Your Privacy Rights
If you are a natural person (individual), you have the following rights under the GDPR in respect of any of your personal data we keep on you: • a right to access the personal data we have on you. Please note that your right to access your personal data may be restricted by certain legislation restrictions, protection of another person’s privacy. • a right to request correction of incorrect and/or incomplete data. If the data you provided are incorrect and/or incomplete, you are entitled to request us to correct, change, update and/or rectify your personal data. Before making such request please note that some of your data can be updated through your account. • a right to request erasure (“a right to be forgotten”). You have the right to ask us to delete some or all of your data in case; • the personal data are no longer necessary in relation to the purposes for which it was collected and/or processed • you withdraw your consent to the processing and there is no other legitimate reason for processing; • you object to the processing and there are no overriding legitimate grounds for the processing; • you object to processing for direct marketing, • your personal data have been unlawfully processed, or • children personal data have been processed. We may, however, retain some of your personal data for legal compliance purposes, or where we have a legitimate interest in doing so. • a right to restrict processing of your personal data. You have the right to restrict the processing of your data in certain circumstances (for example, you have the right to limit us in processing of your data for a period of enabling us to verify the accuracy of your personal data in case you are contesting the accuracy of your personal data) • a right to object to processing of your personal data which is based on our legitimate interest. You can at any time object to the processing of your personal data for direct marketing which includes profiling to the extent that it is related to such direct marketing. • A right to data portability. If your personal data was processed on the consent basis and by automated means, you have a right to receive personal data which you have provided to us in a structured, commonly used and machine-readable format. If technically feasible your data can be transmitted to another data controller. In all cases, you can make your request by sending us an email at support@lucky-wells.com
Your Consent
For some purposes and in certain situations, we may require your consent to process your personal data. Examples of such situations are processing of your data for marketing purposes. If you have previously given us your consent to the processing of your personal data you can freely withdraw such consent at any time by emailing us at support@lucky-wells.comIf you withdraw your consent, and if we do not have another legal ground for processing, then we will stop processing your personal data. Please note that if we need to process your personal data in order to operate the Website and/or provide our Services, and you object or do not consent to us processing your personal data, the Website and/or those Services may not be available to you. YOU HAVE THE RIGHT AT ANY TIME TO ASK US TO STOP PROCESSING YOUR INFORMATION FOR DIRECT MARKETING PURPOSES. If you wish to exercise this right, you should contact us by sending an email to support@lucky-wells.com or through the unsubscribe link at the bottom of our marketing emails.
Complaints
If you have any concerns about how we collect or process your data you have the right to file a complaint with a relevant supervisory personal data protection authority.
Final provisions
We will take reasonable efforts to ensure your safety and prevent third-party access to the personal information collected. We shall keep our employees duly trained and instructed to maintain your information safe. This Privacy Policy creates a full understanding between us and you. Unless information is expressly set out in this Privacy Policy, neither party, meaning you and us, shall rely on any written or oral information. Reports and notices under this document shall be considered as read within 1 day since the moment the notice or report has been sent. This document may be altered, modified or amended at our sole and absolute discretion without issuing any warning or notices.
Contacting Us
Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to support@lucky-wells.com This Privacy Policy agreement is concluded in the electronic form, which has the same legal force as if it were signed in ink.